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The terms “we”, “us” and “our” refer to The Fin Travel & Tours, a Siem Rap based travel agency, and a tour operator registered under the Cambodian Ministry of Tourism, which offers and operates all the trips listed herein. All trips are offered subject to our standard terms and conditions, which are found on your issued statement of account, on our website here and by request. Please review the terms and conditions carefully prior to completing your reservation. Some of these terms and conditions are set out below to draw your attention to the fact that our obligations to you are limited. Should you have any questions or concerns please call us. PRICES, RESERVATIONS AND PAYMENTTo reserve your TRIP, we require a deposit of 20% per person at the day of booking. The balance of your payment is due 45 days prior to departure. If reserving your trip within 45 days of departure, full payment is required. To complete your reservation, you must sign a Traveler Information Form which will be sent to you in your booking confirmation email. These forms include additional terms and conditions of travel, including limitations of our obligations to you.ELIGIBILITYThere are no general age limitations on the trips although specific itineraries may have age-specific activities, and below 18 years of age must be accompanied by an adult.PREPARING FOR YOUR TRIPOur trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to appreciate that in some countries local living standards, practices, services and accommodations may differ from those in North America or Europe.TRAVEL DOCUMENTS AND PASSPORTSThe visa and passport requirements of countries to which we travel vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavour to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that he or she has the appropriate travel documents related to this trip for his or her nationality. The Fin Travel & Tours is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.HEALTHBy sending a deposit toward your trip purchase and completing your Traveller Information Form, you certify that you do not have any physical or mental condition or disability that would create a hazard for you or other travellers and that you have received all appropriate or necessary vaccinations indicated by your proposed trip. Please consult your doctor.We reserve the right to modify any trip and its associated activities, including where modifications are necessary or advisable (as determined by us) i) to accommodate any physical, mental or emotional limitation, condition, limitation or ability of which you have advised us; or ii) due to health and safety concerns arising from local conditions including those related to the COVID-19 global pandemic and your vaccination status. You acknowledge that should you choose not to advise us of any physical, mental or emotional condition, limitation or ability, or vaccination status, we may not be able to fully accommodate you on all aspects and features of a trip. INSURANCEBefore travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death.RISKSAll the trips are intentionally designed to take clients “off the beaten path” to places where facilities, infrastructure, safety and other standards may not be sophisticated and may be different from those in a traveller’s home country. Trips involve physical activity that can be demanding, depending on the condition of the traveller, and the risk of serious personal injury, including permanent disability and death from accident, illness or the actions or negligence of other persons. Medical facilities and services may not be easily accessible and may not be sophisticated. There are other risks associated with the trips, such as theft or loss of or damage to property.LIMITATION OF LIABILITY, RELEASE AND INDEMNITYWhen pricing each trip, we strictly and expressly rely on each traveller to read, sign and submit our standard Acknowledgement of Risk, Release and Indemnity form. This document will be sent to you after you have paid your initial deposit. The document must be read, signed and returned to us at least 30 days prior to the trip’s departure. Our receipt of the completed and signed form will complete your reservation.CANCELLING TRIPSIf you have to cancel your trip, you are entitled to the return of these amounts, which are also reflected on your statement of account, and are based per person:Number of days prior to your trip: 60+: 100% Refund of deposit exclude transaction fees 59-46: 75% Refund of full trip cost 45-31: 50% Refund of full trip cost 30-0: 0% Refund of full trip cost / 100% cancellation fee Please refer to your statement of account, where you will find your trip’s terms and conditions. Please call with any questions or concerns. CANCELLATION BY THE FIN TRAVEL & TOURSWe reserve the right to cancel any trip at any time for any reason determined in our sole discretion, or if the quality of the trip or the safety of travellers is judged by The Fin Travel & Tours to be compromised. In such a case, we will endeavor to refund payments received by us. We ask that our valued clients recognize that there are expenses, including unrecoverable third-party deposits, that The Fin Travel & Tours cannot recoup as the planned date of a trip approaches and as a result, a 100% refund is not always possible. However, we are making every effort to recover, for the benefit our travelers, as many of those expenses as we are able.The Fin Travel & Tours retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary or in proximity to such a place or affecting travel in general. If The Fin Travel & Tours determines in good faith to run a trip, then no refund under this paragraph shall be payable with respect to that trip and any traveller cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs. |
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